Spokk is a customer feedback app that transforms private feedback into public reviews, making customer feedback more manageable. With Spokk, businesses can respond promptly to feedback, connect deeply with customers, and build strong relationships. The tool facilitates two-way conversations with contacts via messaging, allowing for seamless communication. Additionally, businesses can easily collect and export contacts for further engagement. Spokk also enables businesses to complete the customer feedback loop by replying to customers, sending coupons, and converting bad experiences into good ones. By encouraging feedback and public reviews, businesses can attract new customers and retain existing ones more effectively.